LAURELLZ LONDON RETURN POLICY
At Laurellz London, we want you and your little ones to love your purchase! If you’re not completely satisfied, we’re here to help make the return process easy and straightforward.
RETURNS
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You may return most items within 14 days of receiving your order for an exchange unless its manufacturers fault.
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Items must be returned in their original condition — unworn, unwashed, and with all tags and packaging intact.
HOW TO RETURN
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Please contact our Customer Support team at returns@laurellzlondon.co.uk to start your return.
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Provide your order number and reason for return.
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We will send you a Return Authorization and instructions for sending your item back.
REFUNDS
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Once we receive and inspect your returned items, refunds will be processed within 7-10 business days.
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Refunds will be made to your original payment method.
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Shipping charges are non-refundable, except in cases of damaged or incorrect items.
EXCHANGES
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To exchange an item, please return the original item and place a new order for the replacement.
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Exchanges depend on product availability.
DAMAGED OR DEFECTIVE ITEMS
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If your order arrives damaged or with defects, contact us immediately at returns@laurellzlondon.co.uk with photos.
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We will arrange a replacement or full refund at no extra cost.
RETURN SHIPPING COSTS
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Customers are responsible for return shipping costs, unless the return is due to a Laurellz London error or defective product.
If you have any questions about returns or need assistance, please email us at returns@laurellzlondon.co.uk or visit our contact page and fill out the form on our website www.laurellzlondon.co.uk.
Thank you for choosing Laurellz London!